We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at waffledog.shop@gmail.com. Please note that returns will need to be sent to the following address: [de24 0fn 3 Holloway road Waffle dog shop]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at waffledog.shop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Exchanges: We do not offer exchanges.
Cancellation/Refund Policy:
If you wish to cancel a purchase, please contact us within 24 hours of your purchase and we will cancel and/or refund you in full, providing the item has not been dispatched.
Return/Refund Policy:
If you are not entirely happy with your purchase, please contact us within 14 days of receipt of your purchase, and we will refund your money. All we ask is that you pay the outward and return delivery costs, and the item is fully packaged and unused, a surcharge will be applicable if not returned in this condition. Please note all damages must be reported within 24 hours of receipt of your goods. We post items within 48 working hours of cleared payment and always obtain proof of posting. We will claim from the post office in case of missing items and send you a replacement or refund you. We ask that you wait 14 days from the date of posting before asking for a replacement or refund. If you require a refund please email us before you return the item, and the item must be returned within 14 days of purchase. Please note refunds can take up to 30 working days for any monies to reach back into your account. We will not refund items where the product or product’s packaging has been damaged. We will not refund postage costs.
You may cancel your order at anytime within 30 days of purchase, all goods must be returned in their original condition. Due to the nature of our business we cannot accept any returns of goods that have been opened.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at waffledog.shop@gmail.com.